Editing Orders: Orders and their contents can be changed within 12 hours of the order being placed.
Canceling orders: We don’t cancel orders but you can let us know if there’s anything you would like to amend within your order.
Changing shipping address: This can be changed within 3 days of your order. You can send us an email at email@example.com for any changes in shipping address. The only time this can’t be changed is if we have shipped it out already.
If you did not receive an Order Confirmation email and you are certain that you entered a valid email address during checkout, you may want to check your SPAM mailbox first. If you did not reach an Order Confirmation/Status page after checkout, there is a high likelihood that your order was not processed. Before you place a new order, contact us by email firstname.lastname@example.org to confirm whether or not the first order went through. We recommend creating an account with us so that you can log in to keep track of your orders.
For any orders that haven’t been sent out, you can make changes to your order by sending us an email email@example.com
Information you can and should change:
The products marked as Final Sale cannot be returned or exchanged. All sale items are Final. Returned Final Sale items will not be accepted, and customers are responsible for shipping it back or the item may be discarded.
yes, Bulk orders are purchases that consist of 10+ items. Uniform orders for teams of 10 or more people are also considered bulk orders.
• To receive more information about our pricing or to receive a quote on a potential order, send us a note at firstname.lastname@example.org with as much specificity regarding the order as possible:
• Exact URL, colorways, and quantity you are interested in
• The specific reason for the bulk order
• The address you would like the order shipped to
• Date order must arrive by
• Specific Measurements
• Once we receive your email, we will get back to confirm and approve your order.
PRODUCT, RETAIL & SIZING
Yes, Ellectives is the first pro-Size line of custom-made loungewear, so this is our specialty. On the product page, you’ll be able to see the options to customize your garment selecting a standard or specific measurement, shape & length to fit you perfectly.
Tailoring time can take 10 days, with priority shipping being another 2-4 days, making for a total of 12-14 days. We are able to process rush custom orders for an additional fee. However, if we have this product in stock, we will ship it instantly to you. Check our Shipping Policy to know more about our delivery time.
For each product we have a size guide that helps you choose the best size for your body. However, generally, our sizes fit the normal standard sizes you would buy at most other clothing brands. One thing we do additionally is then offer you the ability to send in your specific measurements, height, body shape to ensure we get the best fit for you. If you have specific questions about the fit of an item, please contact us at email@example.com.
Yes. Send us an email firstname.lastname@example.org with your ideas and we will work with you to execute your vision.
Absolutely. Send us an email email@example.com with your ideas and we will work with you to execute your vision.
Sure. We often handle these kinds of special orders. Send us an email firstname.lastname@example.org with the style, sizing and details of what you would like made as well as your timeframe. We will work with you to create something spectacular.
You can clean it washing in cold water on a gentle/delicate cycle and either hung or tumble dried on gentle/cold air cycle. However, the best laundering method to maintain the integrity of the silk fabric and color intensity is still through dry cleaning.
We recommend either steaming or ironing the fabric inside out on warm setting with a white towel over the kimono. Avoid holding the steamer or iron in one spot for too long to prevent scorching.
If you receive a damaged or incorrect item, contact email@example.com with your order number and description of the damages and we will look to resolve it swiftly.
We ship worldwide
We have free shipping in all standard orders to US. For more details on different shipping services/options, please review our shipping policy. To calculate it automatically please add item(s) to your cart, head to the cart page, then enter details according to your destination address under "Get shipping estimates". You will get the actual shipping cost for your order during checkout, before submitting payment information and completing the order, as well.
** International Shipping does not include customs duties & taxes, which are charged by your own country for importing products to you.
COVID-19 Note: You may experience temporary delays in the ordering process as a result of the additional safety measures we are employing to help protect our teams and our customers.
Delivery Time depends on destination and details will be displayed at checkout. Orders are generally finished within 10 days of purchase. Delivery depends on the selected shipping method and country. For more details on Estimated Delivery Times, please review our Shipping Policy.
If the tracking status shows the package as delivered, contact us. We’re happy to investigate on your behalf.
Fragrances are final sale and will not be returned due to restrictions by the Department of Transportation.
During our sales, products marked as Final Sale cannot be returned or exchanged.
PAYMENT & STORE CREDIT
We make it very convenient for you to check out on Ellectives offering you the ability to use PayPal, Shopify pay, and Google Pay. We’re also happy to accept all major credit cards - Visa, MasterCard, American Express, Discover, Diners Club, and JCB.
Our prices and transactions are processed in U.S. Dollars.
Our 15% off promo is for first-time customers, it can only be applied to newly created accounts. The discount is not applicable on Sale or Final Sale items.
You can enter it at checkout Process. You can enter your promo code under “Subtotal and Shipping” at check out. Once you hit “Apply” it will automatically be applied to your purchase.
Thanks so much for wanting to be part of the Ellectives family! We are currently accepting influencer applications. Please head to our affiliate page to fill out the form or send us an email at firstname.lastname@example.org with some information about you and the kind of collaboration you’re seeking. We’ll get back to you if it’s a good fit!
Please send us an email to email@example.com with the subject “Model”, some photos and your profile