Find here the answer to your most popular queries.
Note: For January & February 2023, we have an extra 1 week delay in shipping items added to our normal shipping times stated below. we appreciate your patience as we craft your custom garment.
Delivery Time & Shipping Cost depends on destination and shipping method (Standard or Rush) you select, it will be automatically calculated during your checkout. You should first add item(s) to your cart, then enter details according to your address and then you will get the actual shipping cost & delivery estimate time for your order to complete the purchase.This Final Delivery times includes tailoring times for custom made orders.
You can place your online order directly on our website and ask any questions directly via our chat option on the site or by sending us an email info@ellectives.com. You can reference your your order or purchase number or outfit name. You can do this with or without creating an account. The advantage of creating an account is that it makes the checkout process much faster for future purchases and allows you to view any pending or completed orders. We do NOT share your information within your account with third parties. You can view our Privacy Policy for data collection information.
RETURNS AND EXCHANGES
Select your product Send your email Request Return the garment within 14 days
You must request your exchange or return and send your unwanted items back to us within 14 days for a refund of the value of the item only, or an exchange on the same item in a different size, based on stock availability. Send us an email at info@ellectives.com to inform us before you send your item(s) back to us for our return mailing address and to allow for easy identification and prompt processing.
Making a return for a refund, store credit, or exchange is easy. All items must be sent back to us within 14 days of receiving your order.
Please note you can exchange items for a different size, based on stock availability. We might also be able to make you a different time of the same value you paid, depending on availability. Domestic Shipping is complementary on the replacement item if its above $75, otherwise shipping charges will apply. International returns will be processed at the same shipping rate originally charged, and if it is processed for customs clearance, you will have to pay any relevant import duty and tax charges they request from you.
INTERNATIONAL CUSTOMS
You are responsible for paying any customs duties on your purchases.
Items should be returned unused and unwashed with all Ellectives garmenttags still attached.
Returns that are damaged or soiled will not be accepted and will be returned to the customer. Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. Please email info@ellectives.comif you have any questions.
All returns should be requested before you send your item(s) back to us to allow for easy identification and prompt processing.
During our sales, products marked as Final Sale cannot be returned or exchanged. If there are any specific issues, please send us an email at info@ellectives.com
Perfume Oils Fragrances are final sale and will not be returned due to restrictions by the Department of Transportation.
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and may, at our discretion, lead to the closure of your Ellectives account or future orders being refused.
